Frequently Asked Questions


what are the platForm trading hours?

Trading hours are from 9am to 5pm, excluding weekends and public holidays. Investors can place buy bids and sell offers outside of trading hours but these offers will only be matched during trading hours.


How do I register on the I-Ex trading platform?

An investor wanting to trade I-Ex Listed Securities must register as a Client of one or more I-Ex Security or may contact an I-Ex Broker directly.


What is an I-Ex Broker (Authorised User)?

An entity authorised by I-Ex to perform Trading and Verification Services in accordance with the I-Ex Rules.


If I am already registered and FICA verified do I need to register again?

No. If you already have a username and password, and have undergone the identification and verification process in terms of FICA previously, you will not be required to re-register. You can log in to the website with these same details. Applicants will be required to set up their preferred username and password as well as their security question, when creating their user details. However, if any of your personal details have changed it is your responsibility to inform your selected I-Ex Broker. You will be required to re-submit supporting documentation.


Does accepting the I-Ex Rules and Authorised User Client Mandate enable me to trade?

The acceptance of the I-Ex Rules does not entitle you to transact on the I-Ex Trading System, you must be FICA verified by your I-Ex Broker before you or your   I-Ex Broker can start trading on I-Ex. Some Issuers may also have other restrictions or requirements, including but not limited to, in relation to who may trade in their specific I-Ex Listed Securities, set out in their Issuer Rules which you will be able to find on that Issuer&rsquos Counter Trading Page.


Who may buy securities?

An investor is only allowed to buy securities if they:

  • Meet the requirements of the issuer
  • have accepted the terms and conditions of I-Ex
  • signed the necessary Authorised User client mandate agreement
  • have submitted the required FICA and verification documentation and
  • have enough cash resources in their trading account to cover the trade value and the transaction costs.

Will I earn interest on the money kept in the trading bank account?

No. Money deposited in the trading bank account is held purely as security for settling transactions, therefore no interest will accrue to that money. Any interest that may accrue to the funds in the designated bank account will be used to pay for the bank charges relating to that designated bank account.


Who may sell securities?

An investor is only allowed to sell securities if they:

  • Meet the requirements of the issuer
  • have accepted the terms and conditions of I-Ex
  • signed the necessary broker client mandate agreement
  • have submitted the required FICA and verification documentation and
  • have enough securities in their trading account to cover the costs associated with the volume of securities to be traded.

I sold my securities. When will I get my money?

You can expect to receive the money in your bank account between 3 to 5 working days after your sell order has been matched and you have received an SMS or email notifying you of this.


Can I keep the money from the proceeds of the sale of my securities in the trading account?

Yes, the seller can choose to keep the proceeds in his trading account for future use. You can request a withdrawal at any time either via the online trading platform at or via the selected I-Ex Authorised User.


To withdraw the funds an investor should ensure that:

  • they have enough cash, equal to at least the withdrawal request and
  • their banking details are correct and up to date.


May I use my foreign bank account to receive any proceeds from trade?

No; the exchange will not process payments to any foreign bank accounts. Should you wish to register on the I-Ex trading platform you will need to have a South African bank account in order for any proceeds from trade to be paid out to you.

Expiry and cancellation of orders

A buy bid/sell offer has a maximum expiry period of 90 days. However, the investor will have the option of changing this to a shorter period when they load the buy bid/sell offer prior to proceeding. If a buy/sale or part of an order is not matched within 90 days (or the shorter stipulated period), then the order will expire.


The investor is also able to cancel an unmatched order at any time before its expiry date on the Order dashboard screen by clicking on Cancel order next to the unmatched order.


Upon expiration or cancellation of the order the seller will receive an SMS and/or email notification.


What are the costs of transacting on the I-Ex Platform?

Broker costs have typically been 1.5% of the value traded, plus VAT. STT will also be levied at 0.25% of the value of the trade for buyers. Settlement fees of STRATE and the CSDP fees amount to a minimum of R21.25 (excl. VAT) per order and a maximum of R83.57 (excl. VAT).


There are no additional monthly costs.


How do I change or reset my password?

At any stage the investor or authorised person will be able to change their password through the web trading platform by selecting Change Password, found on the top right-hand corner when logged in. The password must meet the following minimum criteria:

  • 1 Uppercase
  • 1 numeric
  • 1 special character (!@#$%*)
  • Must be a minimum of 8 characters